Indox is a business process (BPO), document collection and call centre outsourcing company based in Cape Town, South Africa. We relieve businesses of the roles and responsibilities of many of their internal processes. We collect documents of borrowers who approach a credit provider for a loan, offer call centre services from acquisition to customer service, and encourage a digitised, paperless office. We also extract and verify data, as well as manage whistleblowing hotlines and customer complaint lines. Our services are offered as a complete business process outsourcing (BPO) solution in Cape Town, South Africa.
With more than 65 years of combined experience in business process outsourcing solutions in Cape Town, we are more than qualified to handle all of your business document processing, call centre outsourcing needs and much more.
There are many advantages of business outsourcing with Indox
Here are just a few of them:
- Credit providers save on the cost of acquisition of a borrower as we handle the document collection.
- We ensure that every credit provider is compliant with all current legislation, which means that our clients are relieved of the burden of having to keep up with compliance issues. This means you can focus on your core business while we handle the rest.
- Indox is fully equipped with the latest technology and is well-versed in industry best practice and economies of scale. Our systems include highly-integrated SMS, email, fax, call centre, data extraction and verification, and document review management technology.
- We know exactly what we’re doing when it comes to businesses’ back office workflow, data extraction and verification, technical integration and call centre compliance requirements.
- Indox is able to minimise the cost of collecting documentation from borrowers and ensure that the credit provider is compliant with legislation. The National Credit Amendment Act in South Africa requires a credit provider to validate the gross income of a borrower by referring to certain documents. We obtain these documents for you.
- Whether you need a customer complaints line, whistleblower hotline or general customer service, our professional call centre agents are highly-skilled and expertly trained to fulfil the role.
Any credit provider which uses a business process outsourcing (BPO) company should know that the most important factor is trust. They need to be sure that the document collection, data extraction and verification, and call centre processes are followed up correctly, cost-effectively and according to the current law.
When it comes to business process and call centre outsourcing, Indox is the first company you should think of. We know exactly what we’re doing and we handle the administrative tasks so that you can focus on what matters most to you – your business.
Indox has your business processing and call centre needs covered. Contact us today to see what we can do for your business.