Frequently Asked Questions

Business Process Outsourcing

What is a BPO company?

BPO stands for Business Process Outsourcing and means hiring a third-party company to handle business processes which are not your business’ primary focus.

What is a BPO call centre?

Business Process Outsourcing (BPO) with regards to a call centre means handing over the responsibilities of handling customer service or sales phone calls to a third-party company.

What is BPO and how does it work?

Business Process Outsourcing (BPO) is contracting parts of your business to a third-party company that performs tasks on your behalf.

What is BPO in simple words?

Using a Business Process Outsourcing (BPO) company means you pay a third-party company to handle certain tasks related to your business.

What is the meaning of BPO in call centre?

With regards to a call centre, Business Process Outsourcing (BPO) means that a third-party company will set up and manage a call centre on a business’ behalf.

What is the importance of BPO?

Business Process Outsourcing (BPO) allows your business to focus on its primary concerns by handing over specific tasks to a third-party company.

What is BPO and how does it work?

Business Process Outsourcing (BPO) means that a business hires a third-party company to handle non-primary aspects of the business.

What is business process offshoring?

Business process offshoring means contracting a third-party company in a different country to handle specific aspects of your business.

What are the advantages of BPO?

The advantages of Business Process Outsourcing include having experts in a specific industry handle certain business tasks, freeing up employees’ time, and taking the burden of training off of the business.

What is a business process outsourcing service?

Business Process Outsourcing (BPO) services are offered by a third-party company which is contracted by businesses to handle tasks which they are experts in handling.

What is the difference between BPO and a call centre?

A call centre is one of the services which a BPO (Business Process Outsourcing) company may offer, but BPO isn’t limited to call centre services.

Outsourcing

How can outsourcing help your company?

Outsourcing can help your company by freeing up your employees’ time by taking over specific tasks. Outsourcing companies also have trained professionals who take over a task that your business would have had to train employees to handle.

What are the benefits of outsourcing?

The benefits of outsourcing include – but are not limited to – freeing up your employees’ time so they can focus on the business’ primary purpose, you don’t have to train staff in-house, and you can rest assured that the outsourced tasks are being handled by experts in the field.

What are the pros of outsourcing?

Outsourcing means that your business doesn’t have to provide training or software for a specific task. In addition to this, employees can focus on the business as a whole and not worry about the specific process which has been outsourced.

What is the primary advantage of outsourcing?

The primary advantage of outsourcing is that you have industry experts dealing with a task that your business doesn’t necessarily have an in-depth knowledge of. You, therefore, don’t have to train your staff or pay for any software which may be required.

What is an outsourcing company?

An outsourcing company handles certain business processes for other businesses.

What are some companies that outsource?

Many big companies around the world outsource their call centre and other business processes to other countries, including South Africa.

What are the reasons for outsourcing?

Many businesses outsource certain tasks because they don’t have the time, resources or training to handle them.

What are the advantages of outsourcing?

Outsourcing allows a company to focus on its main purpose while outsourced experts in the industry handle specific tasks.

What is the purpose of outsourcing?

Companies outsource because it ensures that specific tasks are handled by industry experts, which leaves the business able to focus its attention on the big picture.

Why is outsourcing important?

Outsourcing is important because it gives businesses the ability to hand over tasks that they don’t have the resources, experience or knowledge to handle.

Documents

What is a document verification service?

Document verification services allow businesses and banks to verify the authenticity of documents in order to prove the identity of a customer.

What documents are required for KYC?

The documents required for KYC (Know Your Customer) are proof of address, identity document and most recent three month’s payslips or bank statements.

What is KYC compliance?

KYC means “Know Your Customer” and is a way for banks and businesses to identify their customer and ensure that no illegal business is being conducted.

What does document verification mean?

Document verification is a process whereby the authenticity of a document is checked.

What is document collection?

Document collection is a service where documents are collected and verified for use by businesses or credit providers.

What documents can be used for FICA?

For FICA, you need to present your ID document, proof of address and most recent three month’s bank statements or payslips.

What is document processing?

Document processing is the collection, verification and collation of documents needed by banks or businesses in order to identify their customers.

What is a document outsourcing company?

A document outsourcing company is a business which handles document collection and verification on behalf of other businesses or credit providers.

Data Processing

What is outsourcing of data?

Outsourcing data means handing over data processing and verification to a specialised third-party company.

What is data entry outsourcing?

Data entry outsourcing means that you contract data entry to a third-party company which will ensure that your data is collected, verified and entered into your systems correctly.

What are data processing services?

Data processing services include collection and verification of data, as well as data entry.

What is a data processing company?

A data processing company is a company which handles data collection, verification and entry for businesses.

Contact Centres and Customer Care

What is an inbound contact centre?

Inbound contact centres are call centres where call centre agents receive incoming phone calls from customers or clients.

What is call centre outsourcing?

Call centre outsourcing is when a third-party company sets up and manages a call centre on behalf of a business.

What is outsourced customer service?

Outsourced customer service is when a third-party company which specialises in customer service sets up and manages an inbound call centre.

What is a contact centre solution?

A contact centre solution is offered by call centre outsourcing companies. They set up and manage a call centre that handles inbound calls from a business’ customers.

What is a customer contact centre?

A customer contact centre is a call centre that customers can contact when they have questions, complaints or need help related to a product or service offered by the business.

What is an inbound telemarketing company?

An inbound telemarketing company is a business which sets up and manages incoming calls from customers of another business

What does inbound customer service mean?

Inbound customer service is a call centre that allows a business’ customers to phone in with questions and complaints or to ask for help.

What is the work of an inbound call centre?

An inbound call centre is a call centre that customers of a business can contact when they require customer service.

What is the difference between inbound and outbound in BPO?

Inbound Business Process Outsourcing (BPO) call centres receive phone calls from customers on behalf of other businesses. An outbound BPO call centre, on the other hand, contacts people on behalf of other businesses. An example of an inbound call centre would be a customer care line whereas an outbound call centre would be telesales or telemarketing.

Contact Indox Today

Let us take on the responsibility of handling internal business processes from your business.

You can email us at info@indox.co.za or call us on +27 (0) 87 700 0404.

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