Business Process Outsourcing
BPO stands for Business Process Outsourcing and means hiring a third-party company to handle business processes which are not your business’ primary focus.
Business Process Outsourcing (BPO) with regards to a call centre means handing over the responsibilities of handling customer service or sales phone calls to a third-party company.
Business Process Outsourcing (BPO) is contracting parts of your business to a third-party company that performs tasks on your behalf.
Using a Business Process Outsourcing (BPO) company means you pay a third-party company to handle certain tasks related to your business.
With regards to a call centre, Business Process Outsourcing (BPO) means that a third-party company will set up and manage a call centre on a business’ behalf.
Business Process Outsourcing (BPO) allows your business to focus on its primary concerns by handing over specific tasks to a third-party company.
Business Process Outsourcing (BPO) means that a business hires a third-party company to handle non-primary aspects of the business.
Business process offshoring means contracting a third-party company in a different country to handle specific aspects of your business.
The advantages of Business Process Outsourcing include having experts in a specific industry handle certain business tasks, freeing up employees’ time, and taking the burden of training off of the business.
Business Process Outsourcing (BPO) services are offered by a third-party company which is contracted by businesses to handle tasks which they are experts in handling.
A call centre is one of the services which a BPO (Business Process Outsourcing) company may offer, but BPO isn’t limited to call centre services.
Outsourcing can help your company by freeing up your employees’ time by taking over specific tasks. Outsourcing companies also have trained professionals who take over a task that your business would have had to train employees to handle.
The benefits of outsourcing include – but are not limited to – freeing up your employees’ time so they can focus on the business’ primary purpose, you don’t have to train staff in-house, and you can rest assured that the outsourced tasks are being handled by experts in the field.
Outsourcing means that your business doesn’t have to provide training or software for a specific task. In addition to this, employees can focus on the business as a whole and not worry about the specific process which has been outsourced.
The primary advantage of outsourcing is that you have industry experts dealing with a task that your business doesn’t necessarily have an in-depth knowledge of. You, therefore, don’t have to train your staff or pay for any software which may be required.
An outsourcing company handles certain business processes for other businesses.
Many big companies around the world outsource their call centre and other business processes to other countries, including South Africa.
Many businesses outsource certain tasks because they don’t have the time, resources or training to handle them.
Outsourcing allows a company to focus on its main purpose while outsourced experts in the industry handle specific tasks.
Companies outsource because it ensures that specific tasks are handled by industry experts, which leaves the business able to focus its attention on the big picture.
Outsourcing is important because it gives businesses the ability to hand over tasks that they don’t have the resources, experience or knowledge to handle.
Document verification services allow businesses and banks to verify the authenticity of documents in order to prove the identity of a customer.
The documents required for KYC (Know Your Customer) are proof of address, identity document and most recent three month’s payslips or bank statements.
KYC means “Know Your Customer” and is a way for banks and businesses to identify their customer and ensure that no illegal business is being conducted.
Document verification is a process whereby the authenticity of a document is checked.
Document collection is a service where documents are collected and verified for use by businesses or credit providers.
For FICA, you need to present your ID document, proof of address and most recent three month’s bank statements or payslips.
Document processing is the collection, verification and collation of documents needed by banks or businesses in order to identify their customers.
A document outsourcing company is a business which handles document collection and verification on behalf of other businesses or credit providers.
Outsourcing data means handing over data processing and verification to a specialised third-party company.
Data entry outsourcing means that you contract data entry to a third-party company which will ensure that your data is collected, verified and entered into your systems correctly.
Data processing services include collection and verification of data, as well as data entry.
A data processing company is a company which handles data collection, verification and entry for businesses.
Contact Centres and Customer Care
Inbound contact centres are call centres where call centre agents receive incoming phone calls from customers or clients.
Call centre outsourcing is when a third-party company sets up and manages a call centre on behalf of a business.
Outsourced customer service is when a third-party company which specialises in customer service sets up and manages an inbound call centre.
A contact centre solution is offered by call centre outsourcing companies. They set up and manage a call centre that handles inbound calls from a business’ customers.
A customer contact centre is a call centre that customers can contact when they have questions, complaints or need help related to a product or service offered by the business.
An inbound telemarketing company is a business which sets up and manages incoming calls from customers of another business
Inbound customer service is a call centre that allows a business’ customers to phone in with questions and complaints or to ask for help.
An inbound call centre is a call centre that customers of a business can contact when they require customer service.
Inbound Business Process Outsourcing (BPO) call centres receive phone calls from customers on behalf of other businesses. An outbound BPO call centre, on the other hand, contacts people on behalf of other businesses. An example of an inbound call centre would be a customer care line whereas a outbound call centre would be telesales or telemarketing.