Indox offers a range of BPO services from call centre services and whistleblowing to data extraction and verification.
Our document collection services allow you to focus on the business while we collect and process all the information you need. You can rest assured that all documents have been authenticated and all KYC (Know Your Customer) requirements in South Africa have been met. This allows you and your employees to focus on the bigger picture and the business’ bottom line.
Indox sets up and manages call centres in South Africa. We offer customer service on your behalf. As a call centre provider, we ensure that all of our agents are fully trained and highly professional at all times. We’re experts in call centre solutions so that you don’t need to be, which saves you time and resources. Our call centres are based in South Africa and we offer our services throughout the world.
Indox offers professional complaint line management to ensure that your customers are always satisfied and happy with your product or service. Our complaint line agents are expertly trained and knowledgeable. By outsourcing this business process, you are allowing yourself and your staff members to focus on daily tasks and the bigger picture.
We offer data extraction in addition to our other services. This means that we can set up and manage a call centre and handle data mining. We have the knowledge and expertise to ensure that all your information extraction needs are taken care of in a professional manner. You don’t need to worry about sorting through excessive amounts of data in order to gain access to the information you need. We’ll handle everything for you.
When your business deals with customers’ information on a regular basis, it’s important that data is verified through back office processing. This is why we offer this back office outsourcing service. Because we understand that you need to focus on your business’ daily operations and can’t ensure all data is verified at the same time. Indox offers document verification as well as verification of additional data you may gain through our call centres.
With Indox, you’ll find that our quality assurance processes are streamlined, efficient and effective. We are experts in the industry and our call centre and customer service quality assurance ensures that your business’ customers are receiving the best possible treatment. We check for agent’s knowledge, professionalism, empathy and efficiency. We believe every interaction with a customer should be of the highest standard.
We set up and manage whistleblowing hotlines on behalf of your business. This service is based on the Whistleblowing Act (Protected Disclosure Act) and is both ethical and effective. If any inappropriate or illegal activity is happening at your company, you will want to know about it so that you can deal with the situation immediately. Indox ensures that this happens by offering an anonymous hotline where the whistleblower’s anonymity is protected.