Our call centre, based in South Africa, offers your business the ability to perform at its highest level. How does Indox do this? We handle all your call centre needs, from new customers to returning customers. If they have questions, our call centre is there to answer them. If they have customer service issues, our call centre is there to help them solve any problems. This means that your workforce has the time and energy to focus on the big picture and important business-related tasks.
When it comes to call centre outsourcing, we know what both businesses and customers need: solutions. Whether someone has a question or a problem, our call centre is there to help them in every way possible. This takes the pressure off of your business by efficiently handling customer service. This prevents the possibility of any backlog of enquiries or complaints.
Making use of our call centre support also means that you will receive refined data and feedback regarding your customers, instead of having to capture and analyse that data yourself. At the end of the day, you have all the information you need and none of the information you don’t.
The benefits of call centre outsourcing are numerous
They include, but are not limited to, the following advantages:
- Streamlined service for your customers – As all of your calls will be coming through directly to our call centre, your customers will receive a streamlined service. This means that there is one place where they know they can get all the information and help they require.
- Customer retention – Having a dedicated call centre outsourcing contract with us means that you will have constant customer service without having to think twice about it. Indox will handle any queries your customers might have or any help they may need in a timely and efficient manner.
- We are available when you need us – Our call centre is based in Cape Town and therefore has a similar time-zone to much of Europe. This means that international customers can get hold of us whenever necessary. In addition to this, our professional call centre agents work in shifts, making them available no matter what the time difference is.